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Exclusive access to our favorite curated collection of trade-only furniture & decor.  

Boston Interior Design Shop FAQ’s


Tell me more about the OLIVER JAMES INTERIORS Home Shop?

Our shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e.home decor designers in Boston) at wholesale, and then resold to their clients at a markup. We are thrilled to offer trade furniture and décor on our website to anyone, not just clients!


Who is SideDoor?

SideDoor is our preferred partner of our interior decorators in Boston secures and fulfills your order, and handles our logistics and customer service. Their team is amazing! Not only do we partner with them for our shop, but we also exclusively use SideDoor to fulfill trade orders for client projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages. They may be reached at for general support or when your order is placed you will get a direct connection to their live customer support from 9am-8pm Eastern as well as alternate ways to reach out.


What is your return/cancellation policy?

We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).


How will I know when my item(s) ship?

You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date. 


Will furniture items be placed in my home?

Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.

Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend White Glove service for any large furniture items.


Are other sizes, finishes, colors, etc available?

Maybe! Please email our team of interior decorator at, and if available, we will get the size or finish you need added.


How does pricing work?

Prices are never above the internet minimum advertised price (set by the manufacturer).  Keep in mind our prices include all shipping and handling fees. When you shop OLIVER JAMES INTERIORS HOME SHOP via SideDoor for your quality furniture and décor needs, you are supporting our small business and our team of local interior decorators in Boston, rather than a big-box retailer. Thank you!

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